Privacy Policy – rg77 Online Casino Philippines

1About This Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by rg77 ("rg77," "we," "us," "our") in connection with the online gaming platform operated at rg77.asia, including the live casino, slot games, bingo rooms, sports betting services, and all associated support and communications channels.

rg77 is committed to the principles of transparency, proportionality, and legitimate purpose enshrined in Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("Data Privacy Act"), and its implementing rules and regulations. By registering for and using the rg77 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the rg77 Terms & Conditions, which govern your use of the platform.

2Personal Data We Collect

rg77 collects personal data that is necessary, adequate, and relevant to the purposes for which it is processed. The categories of data we collect include:

2.1 Registration and Identity Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (for 21+ age verification)
• Residential address in the Philippines
• Email address and mobile number (Philippine mobile format)
• Username selected at registration

2.2 Identity Verification (KYC) Data:

• Scanned copies or photographs of Philippine government-issued photo identification (e.g., SSS ID, UMID, PhilSys national ID, passport, driver's license)
• Proof of payment method ownership documents where required
• Selfie or liveness verification images where applicable

2.3 Financial and Transaction Data:

• GCash account reference (not full credentials), PayMaya account reference, bank account details (account number, bank name) as applicable
• Deposit and withdrawal history, amounts, timestamps, and payment method used
• Bonus and promotional credit history

2.4 Gaming Activity Data:

• Game session logs, wager amounts, game outcomes, session duration
• Sports betting selections and outcomes
• Responsible gaming tool settings and usage (deposit limits, self-exclusion status)

2.5 Technical and Device Data:

• IP address and geolocation data at login
• Device type, operating system, browser type and version
• Session identifiers and access timestamps
• Cookie identifiers (see Section 6)

2.6 Communications Data:

• Records of live chat, email, and other support communications with rg77
• Responses to surveys or feedback requests where voluntarily provided

3How rg77 Uses Your Personal Data

rg77 processes your personal data for the following purposes:

• Account creation and management: To create, maintain, and secure your rg77 player account, including password reset and security verification.
• Age and identity verification: To verify that you meet the mandatory 21+ age requirement and to complete KYC obligations prior to enabling real-money gaming and withdrawals.
• Payment processing: To process GCash, PayMaya, and bank deposits and withdrawals in your name using verified payment methods.
• Service delivery: To provide access to live casino games, slots, bingo rooms, sports betting, promotions, and all other rg77 platform features.
• Legal and regulatory compliance: To meet obligations under the Philippine Data Privacy Act, applicable PAGCOR-aligned gaming regulations, and anti-money laundering (AML) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, money laundering, and bonus abuse.
• Responsible gaming: To monitor gaming activity, enforce self-imposed responsible gaming limits, and identify patterns that may indicate problem gambling.
• Customer support: To respond to your support requests, complaints, and account queries.
• Communications and marketing: To send you account notifications, promotional offers, and platform updates — subject to your communication preferences. You may opt out of marketing communications at any time through your account settings.
• Platform improvement: To analyse aggregated, anonymised usage data to improve rg77's products, game selection, and user experience.

4Legal Basis for Processing

rg77 processes your personal data under one or more of the following lawful bases as recognised under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection features.
• Contract performance: Processing necessary to fulfil our contractual obligations to you as an rg77 account holder, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including the Data Privacy Act, AML regulations, and PAGCOR-aligned gaming requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.

5Data Sharing and Third Parties

rg77 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other licensed payment service providers for the processing of deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services used to process and validate government-issued ID documents and liveness checks.
• Game providers: Certified gaming studios (e.g., live casino operators, slot providers) who may receive anonymised or pseudonymised session data necessary for game delivery and RNG integrity.
• Regulatory and law enforcement authorities: Philippine regulatory bodies, law enforcement agencies, and courts where disclosure is required by law or valid legal process.
• Technology service providers: Cloud hosting, platform infrastructure, security monitoring, and customer support software providers operating under data processing agreements with rg77.

All third parties with whom rg77 shares personal data are contractually obligated to process such data only for the specified purpose and in compliance with applicable data protection laws.

6Cookies and Tracking Technologies

rg77 uses cookies and similar tracking technologies on the rg77.asia platform for the following purposes:

• Essential cookies: Required for the platform to function, including maintaining your login session and security state. These cannot be disabled without impacting core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised data about how players use the rg77 platform, enabling service improvements.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the rg77 platform.

7Data Retention

rg77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data is retained for the duration of your account's existence and for a minimum of five (5) years following account closure, in compliance with Philippine AML retention requirements.
• KYC identity documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records are retained for a minimum of five (5) years in compliance with applicable Philippine financial regulations.
• Communications data (support records) is retained for up to three (3) years from the date of the communication.
• Technical and device logs are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rg77's data destruction procedures.

8Data Security

rg77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rg77's servers
• Encrypted storage of sensitive personal data and financial information at rest
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Continuous security monitoring and intrusion detection systems
• Regular security assessments and penetration testing of the rg77 platform
• Two-factor authentication available to all account holders

While rg77 takes all reasonable precautions to protect your data, no internet-based service can guarantee absolute security. In the event of a personal data breach that poses a real risk to your rights, rg77 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rg77:

• Right to be informed: The right to know what personal data rg77 collects about you and how it is processed.
• Right of access: The right to request a copy of the personal data rg77 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to rg77's legal retention obligations.
• Right to object: The right to object to certain types of processing, including direct marketing communications.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact rg77's Data Protection Officer at the contact details in Section 12. rg77 will respond to verified data subject requests within ten (10) Philippine business days.

10Minors and Age Restriction

The rg77 platform is strictly restricted to individuals who are at least 21 years of age. rg77 does not knowingly collect or process personal data from individuals under the age of 21. Age is verified through KYC identity verification using Philippine government-issued identification before any real-money gaming or withdrawal functionality is enabled.

If rg77 becomes aware that personal data has been collected from a person under 21 years of age, such data will be deleted immediately and the associated account will be permanently closed. If you believe a minor may have accessed the rg77 platform, please contact rg77 support immediately.

11Updates to This Privacy Policy

rg77 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or rg77's data processing practices. Material updates will be communicated to registered players via email notification or an in-platform notice at least seven (7) days before the updated Policy takes effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision date. Your continued use of the rg77 platform following the effective date of any update constitutes your acceptance of the revised Policy.

12Contact and Data Protection Officer

For questions, concerns, or requests relating to this Privacy Policy or rg77's data processing practices, please contact rg77's Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Data Privacy Request – [Your Account Username]"
• Live Chat: Available on site 24/7 after login via your rg77 account dashboard

rg77 aims to acknowledge all data privacy enquiries within three (3) Philippine business days and to resolve them within ten (10) Philippine business days where reasonably practicable.